Demo Credentials

Explore the live platform before purchasing. Use the credentials below to access both administrative and tenant environments:

Super Admin Control Plane:
URL: https://whatsomni.ncodeslab.com/superadmin/login
Email: [email protected]
Password: Password123!

Tenant Workspace Demo:
URL: https://whatsomni.ncodeslab.com/login
Email: [email protected]
Password: Password123!

Landing Page Demo:
URL: https://whatsomni.ncodeslab.com/

WhatsOmni – Enterprise Omnichannel Marketing, Multi-Workspace SaaS, Sales CRM, Meta Ads Engine, WhatsApp Flows, AI ChatBots, Social Media Scheduler, Visual Automation Flows & 8-Gateway Multi-Currency Platform (Next.js 16, Laravel 12, React 19, Reverb WebSockets, Baileys)

WhatsOmni is a self-hosted, enterprise-grade multi-tenant Omnichannel Customer Engagement SaaS, Conversational AI Engine, Meta Ads & Click-to-WhatsApp (CTWA) Marketing Platform, Cross-Platform Social Media Scheduler, and Sales CRM built for digital marketing agencies, B2B enterprises, e-commerce stores, and SaaS entrepreneurs. It unifies customer conversations across 10 major messaging channels & social networks—including WhatsApp (Official Cloud API & Unofficial Baileys QR), Instagram Direct, Facebook Messenger, Telegram, Multi-Gateway SMS (Twilio, Vonage, Plivo, MessageBird, Sinch, Telnyx), Two-Way Email (IMAP/SMTP), TikTok (Direct Messages & Video Publishing), LinkedIn (Organization & Profile Publishing), and Live Chat—into a single, real-time command center.

Supercharged with the latest Version 3.0 Architecture, WhatsOmni delivers a built-in Meta Ads Manager & Click-to-WhatsApp Funnel Engine, Native WhatsApp Flow Forms, In-Chat WhatsApp Interactive Catalog & Cart Checkout, Interactive Quick Replies & Snippets, an Autonomous Platform AI Copilot, an expanded 8-Gateway Global Payment System (Stripe, PayPal, Razorpay, Paddle, Mercado Pago, MyFatoorah, Paystack, Flutterwave), native Multi-Workspace Architecture, standalone AI ChatBots, a visual drag-and-drop Automation Flow Builder with an AI Prompt-to-Flow Generator, a Cross-Platform Social Posts Composer & Scheduler, Vector RAG Knowledge Bases, an Anti-Ban Broadcast Campaign Engine with non-blocking queue delays and real-time pause/resume/cancel controls, Meta Embedded Signup with centralized connection modes, a Multi-Currency Pricing Engine with GeoIP Detection, live AI Token & Usage Telemetry, Channel-Level Team Assignment, 19-Module Granular RBAC Permissions, Dynamic Flow Templates, a Kanban Deals CRM, Multi-Host Staff Calendar Booking, and automated Shopify & WooCommerce E-Commerce Sync & Cart Recovery. WhatsOmni provides a complete, battle-tested turnkey foundation to launch your own high-growth SaaS business in minutes.

What’s New in Version 3.0 Major Release

• 1. Meta Ads & Click-to-WhatsApp (CTWA) Engine: Create, launch, preview, and manage high-converting Meta Ad campaigns across Facebook and Instagram directly from the dashboard. Seamlessly ingest Click-to-WhatsApp ad leads with real-time attribution, automated conversational follow-ups, live ad previews, and ROI conversion analytics.
• 2. Native WhatsApp Flow Forms: Build and deploy interactive, multi-screen JSON-driven WhatsApp Flow forms for appointment bookings, KYC verifications, customer onboarding, lead qualification, and CSAT surveys with 0% form drop-off directly inside WhatsApp chats.
• 3. Native WhatsApp Interactive Catalog & Collections: Connect your product catalog to WhatsApp. Showcase structured product collections, interactive multi-item carousels, detailed product variants, and enable 1-click in-chat shopping cart checkout.
• 4. Interactive Quick Replies & Canned Snippets: Empower agents with one-tap interactive quick reply buttons, contextual canned response snippets with dynamic contact merge tags, and keyboard hotkey shortcuts (/) for lightning-fast inbox resolution.
• 5. Autonomous Platform AI Copilot: Built-in workspace AI assistant that translates natural language instructions into active visual flow canvases, generates ad copy, creates custom chatbot personas, designs forms, and provides deep CRM analytics with dedicated credit allocation.
• 6. 3 New Global & Regional Payment Gateways (8 Total): Expanded monetization with Paddle (Merchant of Record with global tax compliance), Mercado Pago (LATAM, Brazil Pix, Boleto, credit cards), and MyFatoorah (Middle East & GCC payments: KNET, Mada, Benefit, Apple Pay).
• 7. E-Commerce Store Sync & AI Sales Assistant: Real-time bi-directional synchronization with Shopify and WooCommerce stores. Auto-sync products, orders, discounts, and customer carts with automated 30-minute delayed abandoned cart recovery over WhatsApp and SMS.
• 8. Upgraded Enterprise Stack: Fully upgraded to Next.js 16 (React 19, TypeScript, Tailwind CSS v4) on the frontend and Laravel 12.x (PHP 8.2+, Sanctum, Reverb WebSockets) on the backend with 84 multi-tenant database migrations.

3 Configurable AI Operational Business Models

WhatsOmni gives platform owners complete monetization flexibility and cost control through three built-in operational modes:

• 1. Master Managed Fixed Model (Feature Routing Matrix): The Super Admin supplies master platform API keys in the central vault and assigns fixed AI models per feature across a multi-feature routing matrix (e.g., AI ChatBots → Claude 3.5 Sonnet / GPT-4o, Prompt-to-Flow Builder → GPT-4o, Social AI Copywriter → GPT-4o / Claude 3.5 Sonnet, Flow AI Generation Nodes → Llama 3.3 70B, RAG Knowledge Base Embeddings → Gemini 1.5 Flash / text-embedding-3-small, Smart Inbox Replies → Groq LPU). Tenants enjoy an instant, zero-setup AI experience governed by plan token quotas.
• 2. Bring Your Own Key (BYOK) Model: Tenants securely input and store their own encrypted API keys (OpenAI, Anthropic Claude, Google Gemini, Groq, DeepSeek, xAI Grok, Mistral, OpenRouter). The SaaS platform owner incurs zero third-party AI API costs, and tenants have complete autonomy over their preferred models and provider billing.
• 3. Flexible / Hybrid Model: Platform owners can offer bundled monthly AI token allowances on premium subscription tiers while allowing tenants who exceed their quota (or prefer specialized models) to seamlessly attach their own BYOK credentials without service interruption.

8-Gateway Payment & Multi-Currency SaaS Engine

• 8 Global & Regional Payment Gateways: Built-in native support for:
  • Stripe: Global credit/debit cards, Apple Pay, Google Pay, and customer billing portal.
  • PayPal: Global recurring subscriptions, digital wallets, and smart payment buttons.
  • Razorpay: India UPI, Net Banking, and local/international cards.
  • Paddle: Merchant of Record (MoR) with automated global sales tax & VAT compliance.
  • Mercado Pago: Latin America (Brazil Pix, Boleto Bancário, Argentina, Mexico, Colombia).
  • MyFatoorah: Middle East & GCC region (Kuwait KNET, Saudi Mada, Bahrain Benefit, UAE, Qatar, Apple Pay).
  • Paystack: Nigeria, Ghana, South Africa, and Kenya card & bank billing.
  • Flutterwave: Pan-African and international multi-currency payment collection.
  Supports one-click Test / Live mode switching, AES-256 credential encryption, in-app connection testing, and automated webhook lifecycle synchronization.
• Multi-Currency & Dynamic GeoIP Localization: Super Admin can manage unlimited global currencies (ISO codes, custom symbols, active/default statuses) and define per-currency pricing tiers (monthly and annual) for all subscription plans. Automatic IP-based GeoIP detection displays native localized currency to visitors on landing and checkout pages.
• AI Usage Tracker & Real-Time Token Telemetry: In-depth tracking of prompt tokens, completion tokens, total token consumption, millisecond latency, and estimated inference cost (USD) per turn. Filterable by date range, provider, AI model, and platform feature with visual telemetry graphs.

Core Platform Highlights

• Native Multi-Workspace Management: Single-sign-on workspace provisioning. Account owners can spin up, configure, and seamlessly switch between multiple isolated company workspaces (tenants) with distinct channels, team members, campaigns, and contacts, governed by subscription plan workspace limits (max_workspaces).
• Meta Ads & Click-to-WhatsApp (CTWA) Funnels: Create, launch, and track Meta Ads directly from the tenant panel. Traffic from Facebook & Instagram is automatically routed into interactive WhatsApp conversation funnels with real-time lead capture and conversion attribution.
• Native WhatsApp Flow Forms: Build and dispatch JSON-powered native multi-screen forms for KYC, surveys, appointment booking, and lead qualification with zero drop-off inside WhatsApp.
• WhatsApp Catalog & Cart Checkout: Ingest live product catalogs, showcase product collections, send interactive multi-item carousels, and allow buyers to complete 1-click cart checkouts in WhatsApp.
• Cross-Platform Social Media Scheduler & AI Copywriter: Compose, schedule, and publish posts to Facebook Pages, Instagram Accounts & Reels, TikTok Videos, LinkedIn (Organization Pages & Personal Profiles), and Telegram Channels with live interactive platform preview mockups, media attachments, and built-in AI copywriting generation.
• Anti-Ban Broadcast Campaign Engine: Two-tier asynchronous architecture (Tier-1 Coordinator + Tier-2 Granular Worker) with channel-aware rate delays (4–8s randomized jitter + 45s cooldown rest windows for WhatsApp Baileys, smooth 0.2s stagger for Cloud API, 1.2s for SMS/Telegram), zero PHP sleep(), crash resumption deduplication, live progress bar telemetry, and real-time Pause, Resume, and Cancel controls.
• Centralized Meta Embedded Signup: Super Admin can configure platform-wide Meta Developer App credentials, allowing tenants to connect WhatsApp Cloud API, Instagram Direct, and Facebook Messenger in seconds via Meta’s official 1-click popup Embedded Signup dialog or via custom BYOK developer apps.
• Channel-Level Team Assignment & Inbox Isolation: Assign individual communication channels to specific team members in the Shared Inbox, ensuring confidential sales or support channels remain accessible only to authorized agents.
• 19-Module Granular RBAC Permissions: Construct custom security roles across all 19 workspace platform modules with read/write privileges, quick presets toolbar (Grant All, Read-Only, Clear All), bulk category toggles, and live search filtering.
• Dynamic Flow Templates Blueprint Library: Super Admin can build, categorize, tag, and publish visual conversation flow blueprints that tenants can clone with one click.
• Visual Automation Flow Builder (19+ Node Primitives): React Flow canvas with triggers (Inbound Message, Keyword Match, Abandoned Cart, Webhook), messages, interactive menus (buttons/lists), variable capture, AI prompts, AI intent conditions, RAG queries, CRM mutations, appointment creation, REST webhooks, n8n/Zapier nodes, dry-run simulator, and an AI Prompt-to-Flow Generator.
• Standalone AI ChatBots & Vector RAG Engine: Deploy standalone conversational AI agents with custom system personas, temperature tuning, operating business hours, out-of-office fallbacks, human handoff rules, and semantic cosine similarity search over ingested PDF, DOCX, TXT, Q&A, URL, and Google Sheets knowledge chunks.
• Intelligent 4-Tier Inbound Message Router: Directs incoming messages through an optimized priority hierarchy: (1) Active Flow waiting for user reply → (2) Keyword Trigger matches → (3) Channel-bound Automation Flow → (4) Channel-bound AI ChatBot → Real-Time Shared Human Inbox.
• Real-Time Shared Team Inbox: High-performance bidirectional messaging powered by Laravel Reverb WebSockets. Features agent presence, live typing indicators, internal yellow notes with @mentions, /shortcut canned responses, conversation assignment, and an instant CRM/E-Commerce context side-drawer.
• E-Commerce Abandoned Cart Recovery: Ingests real-time webhooks from Shopify and WooCommerce, schedules 30-minute delayed background queue dispatches, generates unique merchant discount coupons, and delivers automated recovery messages over WhatsApp or SMS.
• Multi-Host Staff Scheduling & Public Booking Links: Manage staff availability, round-robin auto-assignment, buffer times, Google Calendar OAuth sync, and public booking portals (/book/[slug]) with instant Google Meet, Zoom, or Microsoft Teams meeting links.
• 10-Language Complete Localization (LTR + RTL): Full translation key parity across English, Hindi, Spanish, Arabic (RTL), French, Hebrew (RTL), Indonesian, Italian, Portuguese, and Vietnamese.

Super Admin Control Plane & SaaS Governance

The Super Admin plane provides SaaS owners with end-to-end governance over workspaces, multi-gateway billing monetization, currency management, AI keys, AI usage telemetry, transactional mail delivery, legal pages, and technical support.

• Tenant & Multi-Workspace Directory with Impersonation: View all registered workspaces and account owners, inspect subscription states, modify plan tiers, adjust flow credits & copilot credits, suspend/reactivate accounts, and launch secure, audit-logged tenant session impersonation for instant customer troubleshooting.
• 8-Gateway Payment Management (Stripe, PayPal, Razorpay, Paddle, Mercado Pago, MyFatoorah, Paystack, Flutterwave): Configure active payment gateways with live/test API keys, client secrets, webhook signing secrets, in-app connection testing, and automated subscription status synchronization.
• Multi-Currency Pricing & Plan Provisioning: Create tiered subscription plans (e.g., Free, Starter, Pro, Enterprise) with custom workspace quotas (max_workspaces), seat caps, channel quotas, campaign allowances, automation limits, flow credits, and copilot credits. Define custom prices per currency (USD, EUR, GBP, INR, NGN, KES, GHS, ZAR, BRL, AED, SAR, KWD, etc.) with automatic gateway plan provisioning.
• Central AI Vault & 3 Operational Modes: Switch between Master Managed, BYOK, and Flexible modes. Manage master keys for OpenAI, Anthropic, Gemini, Groq, DeepSeek, xAI, Mistral, and OpenRouter, and route specific platform features to optimal LLM models.
• Meta Developer App & Channel Connection Modes: Configure platform-wide Meta App ID, App Secret, and Embedded Signup Config ID. Toggle between Admin App mode, Custom BYOK App mode, or hybrid connection for WhatsApp, Instagram, and Messenger.
• TikTok & LinkedIn Global App Setup: Configure centralized TikTok Client Key/Secret and LinkedIn Client ID/Secret for 1-click tenant OAuth onboarding.
• Dynamic Flow Templates CMS: Build, publish, and distribute visual automation flow blueprints across all tenant accounts.
• Platform AI Usage Telemetry & Analytics: Monitor total AI tokens consumed across the platform, aggregate estimated inference costs, breakdown by provider and model, and view top consuming tenant accounts with full audit logs.
• Dynamic System Mailer: Configure system-wide transactional email delivery via custom SMTP or Resend API directly from the UI, with mandatory live test dispatch validation before saving.
• Support Ticket Desk: Manage tenant helpdesk inquiries with priority badges, attachment previews, threaded administrative replies, and automated status workflows.
• Legal CMS & Custom Pages: Built-in sanitized rich content editor managing Terms of Service, Privacy Policy, Cookie Policy, Refund Guidelines, and custom landing pages served dynamically at /[slug].
• Branding & Theme Customization: Customize SaaS platform name, upload light/dark logos, favicon, and brand accent colors directly from the settings panel.
• Real-Time Telemetry & System Health: Monitor platform MRR/ARR, tenant growth metrics, WebSocket socket health, Redis queue depth, and database connection status.

Tenant Workspace & Omnichannel CRM Suite

Tenants are welcomed by an interactive onboarding wizard covering company profile setup, language/currency defaults, and guided AI provider connection.

1. Unified Real-Time Shared Inbox & Channel Assignment

• Live WebSocket Streaming: Real-time message reception and delivery status updates over Laravel Reverb without polling.
• Channel-Level Access Isolation: Restrict individual team members to specific channels (WhatsApp, Telegram, Instagram, TikTok, SMS, Email). Restricted agents only see permitted conversations.
• Channel Badging & Filtering: Filter by open, pending, or resolved status, assigned team queue, individual agent, or channel type.
• Team Collaboration: Leave internal yellow notes with @mentions invisible to customers.
• Quick Replies & Canned Snippets: Instant search and insertion of pre-saved snippets using / keyboard shortcuts with dynamic contact variable tags.
• Proactive ”+ New Chat” Starter: Initiate outbound conversations directly to any existing contact over permitted channels.
• Customer & E-Commerce Drawer: View contact details, deal stages, upcoming appointments, and live Shopify/WooCommerce order histories with one-click cart recovery dispatch.

2. Meta Ads & Click-to-WhatsApp (CTWA) Campaign Manager

• In-App Ad Creation & Launch: Connect Meta Ad accounts and launch Click-to-WhatsApp ad campaigns across Facebook and Instagram without leaving the platform.
• Interactive Feed Mockup Previews: Real-time visual ad card previews for Facebook Mobile Feed and Instagram Story/Feed formats.
• Automated CTWA Funnel Routing: Direct inbound ad clicks into automated WhatsApp qualification flows or AI Chatbots for instant lead conversion.
• Real-Time Lead Sync & ROI Analytics: Ingest lead form submissions directly into the CRM and track impressions, clicks, conversations started, and campaign ROI.

3. WhatsApp Flow Forms & Interactive Product Catalog

• Multi-Screen Native Flow Forms: Build structured JSON forms for appointment bookings, KYC capture, service registrations, and customer feedback.
• Zero Form Drop-Off: Customers fill and submit forms natively inside WhatsApp with 0% external redirect drop-off.
• Live WhatsApp Product Catalog: Ingest and display product collections, item images, prices, variants, and descriptions.
• 1-Click WhatsApp Shopping Cart: Customers can add products to cart and complete checkout inquiries in-chat with automated payment links.

4. Cross-Platform Social Media Posts & AI Scheduler

• Multi-Network Publishing: Publish updates simultaneously across Facebook Pages, Instagram Accounts & Reels, TikTok (Vertical Video API), LinkedIn (Company Pages & Personal Profiles), and Telegram Channels.
• AI Copywriting Generator: Generate tailored social captions, hashtags, and emojis by specifying topic, tone of voice, and target platform formatting.
• Interactive Live Previews: Real-time platform preview tabs mirroring the exact feed cards of Instagram, Facebook, TikTok (9:16 vertical video), and LinkedIn.
• Scheduling & Automation: Publish immediately or schedule posts for future release with background cron dispatching.
• Delivery Telemetry: Track published permalinks, post IDs, and channel-specific error logs with 1-click retry.

5. Visual Drag-and-Drop Automation Flow Builder

• 19+ Node Primitives: Triggers (Inbound Message, Keyword Match, Abandoned Cart, Webhook), Send Message, Send Template (WhatsApp/Email), Interactive Menus (Buttons/Lists), WhatsApp Flow Form Node, Catalog Showcase Node, Ask Question (Variable capture), AI Prompt, AI Condition (Intent classifier), RAG Knowledge Query, Delay / Wait, Tag Contact, Update Field, Create Deal, Book Appointment, Webhook Dispatch (GET/POST/PUT/PATCH/DELETE), n8n Workflow Node, Zapier Catch Hook, Check Cart Status, Generate Discount Code, and Human Handoff.
• AI Prompt-to-Flow Generator: Converts natural language descriptions into complete visual node graphs in seconds.
• Dry-Run Simulator: Interactive visual sandbox debugger allowing agents to test flow logic, inspect variable contexts, and trace step-by-step node execution.
• Pre-Built Flow Templates: Instant 1-click cloning from Super Admin’s curated blueprint template library.
• Immutable Versioning: Save drafts, publish active versions, and roll back to previous releases with one click.
• Direct Channel Binding: Attach flows directly to any connected messaging channel.
• Flow Credits Quota: Monthly credit allowance tracking with automated usage warnings.

6. Standalone AI ChatBots & Vector RAG Engine

• No-Code Conversational Setup: Define AI ChatBot personas with custom system prompts, temperature controls, and model selection.
• Vector RAG Knowledge Ingestion: Ingest PDF documents, Word DOCX files, plain text, Q&A pairs, live web URLs, and Google Sheets spreadsheets into vectorized knowledge stores.
• Semantic Cosine Similarity: High-precision semantic chunk retrieval ensuring hallucination-free, grounded AI responses.
• Operating Hours & Fallbacks: Configure weekly business hour matrices, out-of-office fallback messages, and automatic escalation rules.
• Multi-Channel Assignment: Bind ChatBots to one or multiple messaging channels with conflict prevention.
• Interactive Testing Sandbox: Live playground to test ChatBot responses against RAG knowledge chunks prior to deployment.
• Detailed Turn Logs: Audit inbound/outbound text, retrieved RAG sources, token usage, latency in milliseconds, and execution status per turn.

7. Anti-Ban Broadcast Campaigns & WhatsApp Meta Templates

• Two-Tier Anti-Ban Engine: Non-blocking queue processing with randomized delay jitter (4–8s + cooldown rest windows for WhatsApp Baileys, smooth 0.2s stagger for Cloud API, 1.2s for SMS/Telegram) to protect accounts from spam suspensions.
• Real-Time Controls: Pause, resume, and cancel in-flight campaigns on the fly.
• Crash Resumption Guarantee: Pre-seeds dispatches and automatically resumes from pending contacts on server restarts—zero duplicate messages.
• WhatsApp Meta Template Manager: Create, customize (header, body variables, footer, quick reply & CTA buttons), and submit templates directly to Meta Graph API with real-time approval synchronization.
• Audience Segmented Broadcasts: Dispatch immediate or scheduled campaigns filtered by contact tags, lifecycle stages, or custom rules with automatic opt-out compliance.
• Delivery Analytics: Live recipient logs tracking Sent, Delivered, Read, Replied, and Failed message counts.

8. Built-in Sales CRM & Kanban Deals Pipeline

• Omnichannel Contact Directory: Merge contacts across phone and email identities with custom JSON fields, tagging, lifecycle stages (Lead, Prospect, Customer, VIP, Churned), and channel opt-out tracking.
• CSV Batch Import: High-speed contact import with interactive column-to-field mapping and duplicate resolution.
• Drag-and-Drop Deals Pipeline: Customizable Kanban sales board with user-defined stage colors, deal values, closing dates, and activity logs.
• Enterprise CRM Synchronization: Bi-directional sync connectors for HubSpot CRM, Salesforce Sales Cloud, and Zoho CRM with sync retry logs.

9. Staff Directory & Calendar Booking System

• Staff Profiles & Working Hours: Individual timezones, weekly availability matrices, buffer times, and minimum scheduling notice.
• Google Calendar OAuth Sync: Real-time bi-directional free/busy schedule verification.
• Assignment Modes: Single Host, Round-Robin auto-distribution among team members, and Collective meeting booking.
• Public Booking Portals: Responsive booking pages at /book/[slug] with automatic video meeting link creation for Google Meet, Zoom Video, and Microsoft Teams.

10. E-Commerce Sync & Abandoned Cart Recovery (Shopify & WooCommerce)

• Automated Ingestion: Listens for checkout creation, checkout update, product catalog changes, and order completion webhooks.
• 30-Minute Delayed Queue: Automatically schedules delayed recovery dispatch, cancelled in real time if the customer completes the purchase.
• Dynamic Coupon Engine: Generates unique discount coupons in the merchant’s store and delivers personalized recovery links via WhatsApp or SMS.
• Revenue Analytics: Live dashboard cards tracking recovered carts, recovery conversion rates, and total recovered revenue.

11. Autonomous Platform Copilot & Token Telemetry

• Natural Language Platform Copilot: Chat with AI to create workflows, configure agents, draft campaigns, and query CRM datasets with credit-based enforcement.
• Live Token Monitoring: Real-time tracking of prompt tokens, completion tokens, and total token consumption across all platform operations.
• USD Cost Estimation: Automatic cost calculation per model per 1M tokens (GPT-4o, Claude 3.5/3.7 Sonnet, Gemini 1.5/2.5 Flash, DeepSeek V3/R1, Llama 3.3, etc.).
• Latency Tracking: Monitor API response latency in milliseconds to identify performance bottlenecks.
• Feature & Model Breakdown: Filter telemetry by feature (Chatbot, Flow AI Node, Prompt-to-Flow, Social AI Copywriter, Smart Reply, Knowledge Base, Copilot) and model.

10 Connected Omnichannel Messaging & Social Gateways

<thead> </thead> <tbody> </tbody>

Channel	Integration Type	Key Capabilities
WhatsApp Official Cloud API	Meta Graph API v21.0 / Embedded Signup	Meta 1-click popup setup, template synchronization, WhatsApp Flows, interactive catalog, 24h session window enforcement, rich media, interactive buttons.
WhatsApp Baileys (Unofficial)	Node.js Multi-Device Worker	Live QR code pairing over WebSockets, persistent socket sessions, auto-reconnect, zero template fees.
Instagram Direct & Content	Meta Graph API OAuth / Embedded Signup	Two-way direct messages, story mentions, media attachments, and Feed/Reel video social post publishing.
Facebook Messenger & Pages	Meta Webhook Subscriptions / Embedded Signup	Two-way text and media chat, page inbox synchronization, quick replies, and Page Feed/Reels social publishing.
TikTok Channel	TikTok Open API v2	Direct messaging conversations in Shared Inbox and vertical 9:16 video social posting with permalink tracking.
LinkedIn Channel	LinkedIn Posts API / OAuth 2.0	Content publishing to Organization / Company Pages and Personal Profiles with commentary, image, and video attachments.
Telegram Bot & Channels	Telegram Bot API	BotFather token connection, auto webhook registration, Shared Inbox messaging, and broadcast/social channel posting.
Multi-Gateway SMS	Twilio, Vonage, Plivo, MessageBird, Sinch, Telnyx	Global BYOK SMS delivery, alphanumeric sender IDs, automatic STOP/UNSUBSCRIBE compliance.
Two-Way Email	IMAP Inbound + SMTP Outbound	RFC-compliant threading (Message-ID, In-Reply-To), HTML to plain text normalization.
Live Chat Widget	Real-Time WebSockets	Embedded chat interface communicating directly over real-time Laravel Reverb WebSockets.

AI LLM Orchestration & Multi-Provider Engine

WhatsOmni natively routes conversation inference and vector embeddings across 8 top-tier AI providers:

• OpenAI: GPT-4o, GPT-4o Mini, o1, o3-mini, o1-mini, text-embedding-3-small
• Anthropic Claude: Claude 3.7 Sonnet, Claude 3.5 Sonnet, Claude 3.5 Haiku, Claude 3 Opus
• Google Gemini: Gemini 2.5 Flash, Gemini 1.5 Pro, Gemini 1.5 Flash, text-embedding-004
• Groq LPU Engine: Ultra-fast inference on Llama 3.3 70B, GPT-OSS 120B/20B, Qwen 3.6
• DeepSeek API: DeepSeek V3 (Chat) and DeepSeek R1 (Reasoner)
• xAI (Grok): Grok-2 Latest OpenAI-compatible API
• Mistral AI: Mistral Large, Mistral Small, and Codestral
• OpenRouter API: Unified cloud prompt routing access to hundreds of open-source and proprietary models

Enterprise Security Architecture & Hardening

• SSRF (Server-Side Request Forgery) Protection: UrlSecurityValidator inspects all outgoing webhooks and URL crawling requests, blocking private subnets (RFC 1918), loopbacks, and cloud metadata IP (169.254.169.254).
• XSS Sanitization: Native DOMPurify sanitization across all HTML rendering points, email composers, and CMS pages.
• Strict Cross-Tenant & Multi-Workspace IDOR Protection: All database queries and foreign key validations strictly enforce tenant_id isolation at the Eloquent ORM layer with dynamic workspace scoping.
• Channel-Level Inbox Access Isolation: Server-side enforcement ensuring team members can only view, reply to, and initiate chats on their assigned channels.
• Encrypted Secret Storage: All BYOK API keys, payment gateway secrets, OAuth tokens, and SMTP passwords are encrypted at rest using AES-256-CBC with Laravel’s EncryptionService.
• Two-Step Sensitive Operations: Updating account email addresses requires 2-step OTP codes sent to both current and new emails. Account deletion requires explicit email OTP confirmation.
• Microservice Authentication: Node.js Baileys microservice requires authenticated X-Baileys-Secret tokens on all control endpoints.
• Signed Webhook Verification: Enforces HMAC-SHA256 signature verification for Meta, TikTok, Shopify, WooCommerce, Stripe, PayPal, Razorpay, Paddle, Mercado Pago, MyFatoorah, Paystack, and Flutterwave.

Tech Stack Overview

• Frontend Web App: Next.js 16.x (App Router), React 19, TypeScript 5, Tailwind CSS v4, shadcn/ui, Zustand, React Flow (@xyflow/react), Lucide Icons, TipTap Editor, Sonner Toasts
• Backend REST API: Laravel 12.x (PHP 8.2+), Eloquent ORM, Laravel Sanctum authentication, Laravel Horizon, Laravel Scout (Meilisearch), GuzzleHttp, Smalot PDF Parser
• Real-Time WebSockets: Laravel Reverb WebSocket Server (Port 8080) + Laravel Echo Client
• WhatsApp Microservice: Node.js 20+, Express.js, @whiskeysockets/baileys, Pino Logger (Port 5001)
• Database Layer: MySQL 8.0+ / MariaDB 10.4+ (84 multi-tenant migrations with foreign key constraints)
• Cache & Background Queues: Redis 7.x (Predis / PhpRedis)
• Multi-Gateway Billing & Payments: 8 Gateways: Stripe, PayPal, Razorpay, Paddle, Mercado Pago, MyFatoorah, Paystack, Flutterwave (Subscriptions, Customer Portals, Webhooks, Multi-Currency)
• DevOps & Containerization: Docker, Docker Compose, Nginx Reverse Proxy, Alpine Linux, Supervisor, PM2

What Is Included

• Complete Next.js 16 frontend source code (TypeScript, App Router, React 19, Tailwind CSS v4)
• Complete Laravel 12 backend REST API source code (PHP 8.2+, Sanctum, Reverb)
• Independent Node.js Baileys WhatsApp Multi-Device microservice
• Meta Ads & Click-to-WhatsApp (CTWA) Campaign Engine
• Native WhatsApp Flow Forms & In-Chat Interactive Product Catalog
• Interactive Quick Replies & Snippets manager
• Autonomous Platform AI Copilot with credit allocation
• Multi-Workspace management engine with plan quota controls
• Cross-Platform Social Media Scheduler & AI Copywriter Suite
• React Flow visual conversation builder & Prompt-to-Flow AI generator
• Standalone AI ChatBots engine with RAG knowledge integration and turn logs
• Anti-ban broadcast campaign engine with non-blocking queue delays and real-time pause/resume/cancel controls
• 8-Payment Gateway integrations (Stripe, PayPal, Razorpay, Paddle, Mercado Pago, MyFatoorah, Paystack, Flutterwave)
• Multi-Currency management system with per-currency plan pricing and GeoIP detection
• AI Usage Tracker and Real-Time Token Telemetry dashboard
• Shopify & WooCommerce E-Commerce Sync with automated 30-minute cart recovery
• Channel assignment and 19-module granular RBAC security roles engine
• Full MySQL database migration suite (84 migrations) with clean production seeders and database.sql
• Complete 10-language translation files with 100% key parity (LTR + RTL)
• Production Docker & Docker Compose orchestration files
• Nginx reverse proxy configurations with SSL WebSocket pass-through
• Comprehensive HTML Documentation Hub & Live Setup Guide
• 6 Months of included customer support and future software updates

Third-Party Services & BYOK Pricing

WhatsOmni is sold as a self-hosted software license. Third-party cloud services are connected using your own accounts or master platform credentials and billed separately by their respective providers:

<thead> </thead> <tbody> </tbody>

Service Category	Supported Providers	Billing Model
AI LLM Engines	OpenAI, Claude, Gemini, Groq, DeepSeek, xAI, Mistral, OpenRouter	Pay-as-you-go token usage (or $0 on Free tiers)
WhatsApp Messaging	Baileys Worker (Free / SIM plan) or Meta Cloud API	Zero fee for Baileys; Meta per-conversation fee for Cloud API
Meta Ads & Marketing	Meta Marketing API (Facebook & Instagram)	Direct ad spend to Meta (Zero platform markup)
SMS Gateways	Twilio, Vonage, Plivo, MessageBird, Sinch, Telnyx	Carrier usage per SMS segment
Email Delivery	Custom SMTP or Resend API	Free / plan tier per email provider
Payment Gateways	Stripe, PayPal, Razorpay, Paddle, Mercado Pago, MyFatoorah, Paystack, Flutterwave	Standard merchant transaction processing fees
Video Meetings	Google Meet, Zoom Video, Microsoft Teams	Free Google/Zoom/Teams API integration
E-Commerce	Shopify & WooCommerce	Merchant store webhooks (No additional API cost)
Enterprise CRM	HubSpot, Salesforce, Zoho CRM	Provider developer app OAuth (No additional API cost)
Social Networks	Facebook, Instagram, TikTok, LinkedIn, Telegram	Official developer app connections (No additional API cost)

System Requirements

• PHP: 8.2 or 8.3 with extensions: pdo_mysql, mbstring, openssl, curl, redis, gd, fileinfo, bcmath
• Node.js: 20.x or higher & npm 10.x
• Database: MySQL 8.0+ or MariaDB 10.4+
• Cache & Queues: Redis 7.x
• Web Server: Nginx with WebSocket proxy support
• Hardware: VPS or Dedicated Server with at least 2 CPU Cores and 4 GB RAM (8 GB recommended for high message concurrency)
• Docker: Docker & Docker Compose (optional, for one-command container deployment)

Important Notes

• The purchase includes full, unencrypted source code for the frontend, backend, and microservices.
• No pre-loaded AI tokens or SMS balances are included; you connect your own provider API credentials (or configure master keys in Super Admin).
• Third-party API, payment processing, and messaging costs are paid directly to your chosen service providers.
• A domain name with SSL certificate (HTTPS / WSS) is required for production webhook ingress and live WebSocket messaging.